As of this week, the Lufthansa Group has reimbursed €2.7 billion to a complete of 6.three million prospects within the wake of the Covid-19 shutdown.
Over the previous week, roughly 1,800 of those refunds have been processed each hour.
Claims issued earlier than the top of June have already been settled, the group mentioned, and solely these complicated circumstances requiring further processing are nonetheless excellent.
Consequently, the variety of open ticket refunds to be processed has fallen to 1 million, Lufthansa mentioned.
Because of the evolving nature of journey restrictions and corridors the world over at present, new reimbursement claims are constantly rising because of flight cancellations and entry rules.
Lufthansa at present receives 3 times as many functions as a direct results of the pandemic and subsequently, the variety of open refund claims will proceed to develop dynamically however lower additional within the coming weeks.
The group mentioned it was working constantly to hurry up the processing and initiated many various measures to attain this – together with tripling the capability of staff in its buyer centres.
Moreover, staff from different departments have been introduced in to offer further help and in return, launched…