The Competitors & Markets Authority (CMA) is investigating whether or not British Airways and Ryanair have damaged client legislation by failing to supply refunds for flights prospects couldn’t legally take attributable to lockdown legal guidelines within the UK.
The physique has opened enforcement circumstances into each airways and written to them detailing its issues.
It’s now looking for to resolve these issues with the businesses.
The CMA stated it might not present any further public details about the circumstances and it shouldn’t be assumed right now that both airline has damaged the legislation.
“In the end, solely a court docket can determine whether or not a breach has occurred,” added a press release.
The CMA launched an investigation into the broader airline sector in December final yr following stories carriers could have breached shoppers’ authorized rights.
The investigation will take into account conditions the place airways continued to function flights regardless of folks being unable lawfully to journey for non-essential functions within the UK or overseas, for instance in the course of the second lockdown in England in November.
The CMA might be writing to airways requesting info to grasp extra about their strategy to refunds for shoppers prevented from flying attributable to lockdown.
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